Terms & Conditions
By using this website, www.lockpharmacy.com, you have read our terms and conditions and you have accepted them. If you do not agree to these terms and conditions you are not authorised to use this website.
We reserve the right to change the terms at our discretion by changing them on the website.
Disclaimers & exclusion of liability
We have taken care to ensure that the information on this website is accurate and up-to-date, however we cannot accept any responsibility for mistakes or omissions.
With this website, there are no implied conditions, warranties, terms or representations regarding the quality, accuracy or completeness of the information.
LOCK PHARMACY website pages do not constitute either an offer, or legal or other professional advice and by using this website you confirm that you have not relied on any such content.
We do take measures to ensure our website and its content are free from viruses, but cannot accept responsibility for any viruses that may affect any material you download.
You may not misuse the website so you cannot hack, attempt to gain unauthorised access to the website or any server on which the website is stored, or knowingly introduce viruses, trojans or other harmful material which is malicious or technologically harmful. You may not attack the website via a denial of service (DoS) attack or a distributed denial of service attack.
Legal information
The LOCK PHARMACY website gives information about our services and is provided for general information only, it does not take account of any individual circumstances, reflect any recent changes in the law or constitute legal advice.
Any reliance on material on this website will be at your own risk and specialist advice should be sought before taking any action.
This website is owned and operated by LOCK PHARMACY and offers no warranty of any kind, implied, expressed or statutory, and makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this website.
OUR PRIVACY / GDPR POLICY
Our Commitment to Privacy
At LOCK PHARMACY, we are committed to respecting and protecting your privacy. This Privacy Policy covers information we collect from users and visitors of www.lockpharmacy.com. By using our Services or agreeing to this Privacy Policy, you are consenting to the collection, use, disclosure of your information as described below.
If you have any concern about providing information to us or having such information used in any manner permitted in this Privacy Policy, you should not use the Services.
What information do we collect?
We collect information about you when you use our Services in several ways.
Information Provided by You
Information Provided by Third Parties
We may collect, process and store your information associated with any social media account (such as happens when you enter a promotion or interact with a social application and agree to allow Lock Pharmacy to access your social media information. It happens also when you, as an Account Holder, upload company information data to use in LOCK PHARMACY financial services).
Automatically Collected Information
LOCK PHARMACY and third parties may use automated means to collect information about you, your computer or other device, and your use of our Services by using technologies such as cookies, web server logs, web beacons and Javascript.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the sites or service providers systems to recognise your browser and remember certain information.
We use cookies to understand and save your preferences for future so that we can offer better site experiences and tools in the future.
In addition, we use your public IP address to detect your location.
What do we use your information for?
LOCK PHARMACY may use the information we collect about you to:
How do we share the Information?
Information about you may be shared for the following purposes:
Information Access, Correction, and Deletion Options
You have a right to:
If you close your account, your information may be removed or unpublished from the Services within a reasonable amount of time.
Please note that information that others have copied may remain visible and you may not be able to access, correct, or eliminate any information about you that others copied or exported out of www.lockpharmacy.com, because this information may not be in our control.
Your information may also be displayed in search engine results indefinitely as this is not under our direct control.
We keep your accurate, complete and up-to-date personal information for as long as your account is active.
For example, we may keep certain information even after you close your account if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, enforce our agreements or as part of our Website data backup process. We may keep your data in a published or unpublished format on the Services or in backups on servers in the UK and abroad,
How do we protect your information?
We have implemented various technical, administrative, and physical safeguards to protect your information and to prevent unauthorised access, maintain data accuracy, and ensure the correct use of information. These safeguards maybe in the form of software firewalls, hardware firewalls and vary depending on the sensitivity of the information at issue.
Third Party Links and Services
The Services may contain links to third-party websites, applications and services, including social media services such as Facebook, as well as embedded images / videos or other third-party content and features. Your use of these features may result in the collection, processing or sharing of information about you, depending on the features accessed. We are not responsible for the content, features, security or practices of any third parties. The information you choose to provide to or that is collected by these third parties is not covered by our Privacy Policy.
Changes to our Privacy Policy
This Privacy Policy may be modified from time to time so please review the changes carefully. If you disagree with the Privacy Policy, you must stop using our Services. If you continue to use our Services after we publish an updated privacy policy or communicate a notice about any changes to this Privacy Policy, you are consenting to such changes.
International Users
The Services are hosted in the United Kingdom and are governed by the Laws and Regulations of the United Kingdom. Please be aware that your information may be transferred to, stored and processed in the United Kingdom or any other country where our data servers are located.
The data protection and other laws of the United Kingdom might not be as comprehensive as those in your country. By using the Services, you consent to your information being transferred to our facilities and to the facilities of our associates, partners and third parties with whom we share it as described in our Privacy Policy.
Contact Us
If you have any requests, questions, comments, or concerns regarding this privacy policy you may write to us at info@lockpharmacy.com
Complaints Procedures
We hope that the service and experience provided by LOCK PHARMACY is satisfactory, however if not, this policy explains how LOCK PHARMACY will deal with any concerns you may have about the service received.
How do I make a complaint?
If you do have a concern or complaint, please contact us as soon as you are aware of the problem by contacting us:
Telephone: 01332 702 139
Email: info@lockpharmacy.com
Please include the following information:
What happens next?
We will send you a letter acknowledging receipt of your complaint within seven days of our receiving the complaint, enclosing a full copy of the complaints procedure and advising you who will be responding to the complaint. We aim to resolve your complaint fully within 21 days of sending you the acknowledgement letter.
What happens if I am unhappy with the response?
The matter will be referred to our Compliance Manager, Mr. M. Iqbal, who will consider the complaint further.
Although we aim to resolve complaints within 21 days of acknowledgement, the Legal Ombudsman guidelines allow for 8 weeks from the date we receive your complaint. If we have not been able to resolve the complaint within 8 weeks or following receipt of our final formal response (whichever happens first), you have the option of referring the matter to the Legal Ombudsman.
Legal Ombudsman
There are time limits for submitting a complaint to the Legal Ombudsman. Where you have not followed our complaints procedure, you must submit your complaint to the Legal Ombudsman within:
The Legal Ombudsman will not, however, accept complaints where the act/omission or date of awareness was before 6th October 2010.
Where you have followed our complaints procedure, the time limit for pursuing a complaint to the Legal Ombudsman is no later than 6 months from the date on which you received a definitive response to your complaint from this firm, or from the last day of the 8 week period, whichever is the earlier.
There are exceptions to the 8 week and 6 months rules. For information relating to those exceptions, please refer to the scheme rules on the Legal Ombudsman website.
Legal Ombudsman contact details:
Post: The Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone number: 0300 555 0333
Website: www.legalombudsman.org.uk
If you have any questions, call us on 01332 702 139 for a free consultation
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Please complete the form below and we will contact you as soon as possible with the requested information. For urgent inquiries please call us on +44(0)1332 702 139